SHIPPING & RETURNS
Orders are shipped with Courier Post™ and require a signature upon delivery.
Courier Post usually operates between 8am—4.30pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).
When you place an order, Courier Post will be given your physical address and your email details in order to deliver the parcel and to advise you of its delivery.
Introductory Shipping Rates Valid on orders processed on or before June 15, 2020
North Island Free on all Diamond Dotz™ Orders
North Island New Zealand Free
South Island New Zealand $10
Worldwide shipping – for any other destinations please
Return & Exchange Policy
Hoteo Group Ltd (Gabriele’s)
Goods returned for credit must be received within 14 days in a resaleable and unmarked condition. Please send goods directly to the return address shown on the original packaging. If you have discarded this, please use the address in “contact us” section of the website so that we can process these in a timely manner.
Freight for any returns is at the expense of the Customer unless otherwise agreed in writing from the Company
Only unused and undamaged products in undamaged packaging will be accepted.
Please include your account name and relevant invoice number and the items being returned.