STORE POLICY

Payment Methods

- Credit / Debit Cards
- PAYPAL

Privacy

We collect personal information from you, including information about your:

 

  • Name

  • Contact information

  • Interactions with us

  • Billing purchase information


We collect your personal information in order to:

 

  • Sell and ship products online

  • Advise customers who opt in about upcoming activities and promotions


Besides our staff, we share this information with:

 

  • NZ Post / Courier Post in order to ship goods to the right person, in the right place and advise them of the gods’ delivery.


Providing some information is optional.  If you choose not to enter contact details including name, address, email or phone number; and billing information, we’ll be unable to sell or supply any products.


You have the right to ask for a copy of any personal information we hold about you, and ask for it to be corrected if you think it is wrong.  If you would like to ask for a copy of your information, or to have it corrected, please contact us via Phone or email.

Terms and Conditions

These terms are issued by Hoteo Group Limited ("Gabriele’s") and are effective from May 1st, 2020. They cover the use of our website – e-gabriele.com, as well as any Gabriele’s online sites accessible from this website.


Use includes visits to our site, purchases on our site, participation in our database and promotions. These terms of use apply to you when you use our websites. Please read these terms carefully - if you need to refer to them again they can be accessed from the link at the bottom of any page of our website.


About Us


This website is owned and operated by Hoteo Group Limited. If you wish to contact us please:

Click here to contact Gabriele's using our online form.


If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return.


These terms and conditions address the following:  


1. Content


While we endeavour to supply accurate information on this site, errors and omissions may occur. Hoteo Group Limited ("Gabriele’s") does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.


Gabriele’s reserves the right to make changes to the content on this site at any time and without notice.


To the extent permitted by New Zealand law, Gabriele’s makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.


2. Ordering goods and services from us


When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order eg. an optional gift message for gift cards, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order


We do not supply to resellers and reserve the right to limit the number of an item customers can purchase in a single transaction.


We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.


We will take payment from you when we accept your order.


3. Refusing or cancelling orders


In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.


We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.


While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.


Our right to cancel orders applies to orders that have been accepted.


4. Payment


You can pay using PayPal, or Stripe, both of which provide secure credit and debit card facilities


Lay-by is available in store only. The following conditions apply:

 

  • Minimum 20% deposit

  • Minimum lay-by value $50.00 per item.

  • Monthly payments required (payments must be made to the store where the original lay-by deposit was recorded)

  • Cancellation Fee (we reserve the right to charge a cancellation fee of $10 to cover the cost of storage, processing and any loss in retail value)

  • Total lay-by term is 3 months; however this term may be extended to 6 months for high value items at the Store Managers discretion


Refunds


Should you have any issues with your purchase, you are able to return your product to us under our standard terms.  Go to e-gabriele.com and select “returns” for further information.


Any refunds made by Gabriele’s will be made to the card that you used to pay for your goods.


5. Pricing


All prices listed on e-gabriele.com are in New Zealand dollars and are inclusive of GST. Please note that we reserve the right to alter prices on our websites at any time for any reason. Online and in store pricing may differ.


Our prices do not include import fees, duties, tariffs or other charges which may be payable in relation to an order. If the product has a plane beside the delivery lead time it is sourced from an overseas supplier. The customer may be liable to pay these taxes if they purchase a product or products from our site that are imported from an overseas supplier where their single order exceeds the New Zealand low value GST threshold.


6. Security


We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.


You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer. For security purposes certain transactions may require proof of identification.


7. Shipping and Charges  


At this time, we only ship to New Zealand addresses. For an outline of our shipping charges please visit our shipping page.


Please note that a signature is optional for receiving deliveries. If goods are lost or damaged in transit, please contact us within 7 business days via Phone or Email.


We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

 
8.  Delivery Period

 
Delivery lead time for products may vary. Deliveries to rural addresses in some areas may take longer than others. You will receive an email that confirms that your order has been dispatched.


To ensure successful delivery, please provide a delivery address and any necessary instructions. You can track your order through the email or phone call you receive from NZ Post / Courier Post


9. Returns


Please visit the returns page for full details on the returns process.


10. Gift cards


Pre-paid gift cards cannot be used online.


11. Accessing our service


Other than connecting to Gabriele’s website by HTTP requests using a web browser, you may not gain access to Gabriele’s website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on Gabriele’s websites. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.


12. Disclaimer


Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.


While we try to supply accurate information on this site, errors and omissions may occur. Gabriele’s does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.


Gabriele’s reserves the right to make changes to the content on this site at any time and without notice.


To the extent permitted by New Zealand law, Gabriele’s makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.


13. Links


Although this site may from time to time have hyperlinks to other websites, these sites have not been prepared by and are not under the control of Gabriele’s. Such links are only provided as a convenience, and do not imply that Gabriele’s endorses, checks, or approves of the other site. Gabriele’s is not responsible for the privacy principles or content of these other sites or responsible for the availability of any of these links.


Gabriele’s requires that you request our permission to include a link from another site to this site. If you would like to request permission, please contact us via phone or email.


14. Privacy


We are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please read our Privacy Policy for more information.


15. Legal


This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.


16. Changes to this Agreement


Gabriele’s reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.


17. Consumer Guarantees Act


Refer to the Consumer Guarantees Act for more information.

Gabriele's

Address

184 High Street

Hawera, 4610

New Zealand

Ph: 0064 21 027 2246

Opening Hours

Mon - Fri: 9.30am - 4.30pm

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